Disgusting and Pathetic Service by Minenhle Ntombela MTN Jabulani Mall Soweto

I have been sitting at the Jabulani MTN Soweto store for 2 hours with no assistance. i arrive at 11:30 and politely asked what are the procedures i need to follow regarding a Sim Swap and i was assisted by a lady who told me that i need to use to dial 135. which i felt is pointless because i dont remember the most of the information. I opted to use the instore system little did i know that i will a 2 hour nightmare. 1. I was not told that there is a time frame to do sim swaps so i went to the police station to get a certified ID and an affidavit to state why i need a sim swap. 2. I return and I'm told they cant help me because of the time frame constraints 3. Fortunately the lady admitted that it was her fault that she didn't inform me about the time. i was then referred to a lady by the tills her name is Minehle Ntombela, whom i honestly believe that she needs intense customer service training. my understanding is that their scanners dont work and therefore i cannot be assisted and i need to travel to another MTN store at which they can charge me for a sim swap . she then suggested herself that she doesn't have cam scan because the wifi doesn't work and she doesn't have data. i stood and asker her to ask ALL the staff members if at least someone has a cam scan and no one had or was will to at least go the extra mile to assist me. i later went back to the car to collect my pocket router so she can connect and download cam scan so i can get my sim card services and leave. i stood next to her and all she did was ignore me. she decided to do a starring challenge with me when i asked her to down load and scan y document. I stood for an additional 30 min with no help until the manager Ipileng Matiba assisted me. it too Khanyisile and the Ipileng less than 4 min to get me sorted yet is stood for 2 hours with no help. in the process of me waiting she decides to assist a customer who has just purchased a mobile, thus dragging the process even longer. I am without a double disappointed with the service that i got and honestly to give Minenhle a warning would not do her or the company any justice. or me for that matter .