Disgusting and pathetic customer service

I app**** for a new contract (for my son) linked to my existing MTN account through the business call centre ***) on 26/01. Later that day my application was declined. The business contact centre indicated that I am overextended and could not afford a R200 a month package. I am not sure how this was concluded when I only provided my gross income (no expenses given). I called various numbers to understand why my application was declined and was pushed from pillar to post with nobody able to assist. Yesterday, I called 808 from my cell phone (at 17h00) and had to wait 5 min for my call to be answered. The consultant Bongi confirmed that he would get someone from the vetting department to call me - to date no call received. I then called on 28/01at 14h10 on ***(provided by MTN head office switchboard who eventually answered after 10 min) and waited for 45 min with no answer. I then called again at 15h00 and waited for 1hr before anyone answered. After blowing my fuse when told that I need to speak to another department, the consultant handed me over to the supervisor who promised to give me feedback by 09h00 on Thursday 29 January and nothing yet.