DISGUSTING AND EMBARRASSING SERVICE

I MADE A CALL TO AN MTN NUMBER WHILE HAVING MTN TO MTN MINUTES AND THEY CHARGED ME FROM MY AIRTIME INSTEAD OF DEDUCTING FROM THE MTN TO MTN MINUTES AND I CALLED THEIR CUSTOMER CARE ON 15/08/2019 TO RAISE THE ISSUE AND THEY SAID THEY ARE GOING TO ESCALATE THE ISSUE TO THEIR BACK OFFICE DEPARTMENT AND THE MATTER SHOULD BE RESOLVED WITHIN 2 WORKING DAYS BUT EVEN TODAY I STILL HAVEN'T RECEIVED MY AIRTIME. THEY DON'T EVEN GIVE ME FEEDBACK NOR UPDATES REGARDING THE CALL I KEEP ON CALLING THEM AND THEY KEEP ON SAYING THE ISSUE IS STILL NOT RESOLVED AND DROPPING MY CALLS EVERY TIME I CALL TO INQUIRE ABOUT THE PROBLEM. ALL THE AGENTS I SPOKE TO INCLUDING THEIR MANAGERS ARE EXTREMELY RUDE AND ARE UNABLE TO ASSIST ME WITH THIS PROBLEM. I HAVE RECEIVED NOTHING BUT DISGUSTING SERVICE AND I HAVE BEEN SENT FROM PILLAR TO POST FOR THE PAST 15 DAYS WITHOUT MY ISSUE BEING RESOLVED. I CURSE THE DAY I DECIDED TO TAKE OUT A CONTRACT WITH THIS STUPID EXCUSE OF A NETWORK. I CAN'T WAIT FOR MY CONTRACT TO END IN 3MONTHS TIME SO THAT I CAN LEAVE THIS EXCUSE OF A NETWORK, THANK GOD I FOUND OUT ABOUT THEIR POOR SERVICE BEFORE I UPGRADED MY CONTRACT OTHERWISE I WOULD'VE BEEN FORCED TO STICK WITH THEM FOR ANOTHER 24MONTHS. YOU JUST LOST ONE OF YOUR LOYAL CUSTOMER DUE TO YOUR INCOMPETENCY AND DISGUSTING SERVICE.