DISGUSTING AND DISSAPOINTING SERVICE

Service I received today on one of the few top service providers today is shocking, On the 12th I sent an email asking for a process on a claim for lost phone. No response until today 17th when I followed up. A Sanele who answered the phone told me they receive lot of emails, when I asked of their SLA he had no clue of it. I asked for a team leader or supervisor and Mamelo who did not handle herself like a team leader or supervisor also took the phone, still insisted on team leader or supervisor and eventually after a very long wait Millicent who was very polite and professional answered the phone and took my details to send me an email back - still waiting. While I was waiting I called their customer care to blacklist the number as I was told I needed to do that. A very RUDE Nokuthula who spoke to me after a call was long pushed to her and I spoke to myself for few minutes as she was talking to other people on the background. She asked for my IMEI number which she said she cannot pick it up on that number to blacklist it for me and that was the end. I explained to her that Around May I lodged a claim for this phone to be fixed and it was fixed . Her answer was that it was not on prepaid and I cancelled contract o this number way before then. She continued to be rude that she can hear my frustration and will not help her. I said I need to speak to the manager, supervisor ir team leader who can guide me further. This rude person kept me hanging forever without saying a word until I decided to put the phone down. WHAT KIND OF ******* SERVICE IS THIS!!!!