Disgusting and disrespectful service

I logged a query 2 days ago with regards to my 120MB day to day data that was deducted from my account instead of my night shift express data because i was using the internet between 3am amd 5am whilst i had 1GB of night express data but instead of deducting from the night express data they also took my day to day data.The agent i spoke to, to escalate my query was Takiso Baloyi and today I received and sms that my query has been resolved but my data was still not reimbursed then I called customer care again only to find out that the reason the query was resolved was because it was logged to the wrong department amd they'll have to re-escalate the query again and I'll have to wait another 48hrs again even though I'm not the one who made the mistake but i still have suffer for someone else's mistakes. I then requested to speak to a manager/supervisor and i was transfered to one of the managers by the name of Ndumiso Zikalala i tried to explain to him thati cannot wait another 48hrs since i'm not the one at fault here but he said the was nothing he can do i have to wait for 3-5 working days this time. I even exolained to him that this is not the 1st time that I've logged a query and everytime it is always logged to the incorrect department and i must suffer for your agent's incompetence. This has happened to me numerious times everytime i log a query it is always escalated to the incorrect department the 1st time around and i always have to wait for more than the intial stated turnaround time due to incompetence of your agenrs. I'm always receiving disgusting service everytime i call the call center even though the are some agents who give me the best service sometimes which i dearly appriciate but 9/10 times i get the most disgusting service from your service desk which is painful especially since i recently upgraded my contract with you guys and this kind of service makes me regret taking that decision.