Disgusting and Disrespectful Service

I logged a call with your call center on 14/05/2020 *** regarding my data deduction . Just to loop you in on what the call was all about... So I bought 3.5GB weekly data on 08/05/2020 and i was using perfectly fine and on the 12th my monthly 1GB data was loaded and thats when the problem started, so because I had almost 3GB of my weekly data when my 1GB monthly data was loaded, when i accessed the internet instead of you deducting from my weekly data as it was the 1st bundle that was loaded before my monthly data was loaded you guys deducted from my monthly data. I noticed the problem on the 14th and i decided to call your call center and make them aware of the issue and the lady that i spoke to said the reason why my monthly data was being deducted 1st instead of my weekly data was because i had a data share activated on my number, I explained to her that that i don't know what that service is and i have never activated such a service on my number, she then advised me to put her on loud speaker and she gave me a ussd code to dial whilst she's on the line so that we can check whether i have the service activated on my number or not. The code that she gave me was *135*5# if I'm not mistaken and she said i should select option 3 which i did and after wards a massage was displayed on my phone which read "you do not have any active number for data sharing" just to paraphrase i read out the message to her and she said which means i do not havr the data share service and my monthly data should not be deducted before my weekly data. Thats when she logged a call for me to your back office department to investigate why is my monthly data is being deducted whilst i have an active weekly data bundle active, she also said she would mention on the call for your back office department to also investigate why was the data share service activated on my number whilst I've never requested for the service to be activated and also to find out how was the service activated, whether it was activated via the ussd option or it was done electronically by your system in error. Afterwards she advised me that my query will be resolved within 24 to 72hrs. When she told me the turnaround time of how long will my query take to be resolved I explained to her that by the time query gets resolved my weekly data would have been expired as its expiry date was on the 16th and my monthly data would be depleted as well because when i use the internet mtn deducts my monthly data instead of my weekly data which is due to expire it a couple days time, she then advised that even if my data expires i will be reimbursed my 1G monthly data because they have all the info on the system that shows that the problem was on your end and not mine, i understood what she told me and i thanked her and dropped the call. So today 72hrs later when i called to follow up on the call that i logged i was told that the call was resolved and the resolution was that "i have a data share service option activated on my number hence my monthly data was being deducted 1st when i use the internet instead of my weekly data" I tried to explain to the rude lady that was assisting me today that i did not activate such a service on my number hence a call was logged to your back office team to investigate on was this service activated on my number without my knowledge and why was my monthly data being deducted 1st instead of my weekly dat but she wouldn't listen to what i was telking her she kepy on interrupting me when i spoke and repeating the same thing saying "i have a data share option on my numbet hence my monthly data was being deducted 1st" even though i tried to explain to her that was one of the reason why a call was logged to back office but she wouldn't listen to reason and she eventually put me on hold for over 10min and afterwards she hangup the call. Then i called in again around 11:51 am today and spoke to another lady and she asked me to explain my issue to her and the reason why i logged the call which i did and she said she understood what i told and she will send an email to her manager to credit my account with 1GB of data that i lost due to the issue that i had and the data should reflect in my balance within few minutes. I waited for over 4hrs and the data was still not credited into my account, I then called the call center again asking why haven't i received my data as of yet because i was told that it was loaded and it reflect within few minutes then the lady that i was speaking to started taking me back to the intial reason why the call was logged and kept on saying i have data share hence my data was being deducted the way it was and i tries to explain to her that we already passed that hence the previous lady i spoke to said she will reimburse my 1GB data back which i haven't received hence i was calling, she then dropped the call after i told her that and i called in again and from that point on each and every agent i tried to speak to the call just went silent after the greetings. So I've made of 15 calls today trying to find out why is it thay my data is still not loaded even though i was told i was gonna be reimbursed with my 1GB of data back. So please help me to resolved this issue so that i can get whats due to me.

Sincerely Angry disappointed client