DISGUSTING AND DISAPPOINTING SERVICE FROM MTN
What is happening? Second weekend in a row that I have no service whatsoever. Even using another phone to phone after numerous calls last weekend they were able to "reset" - this took about 10 "resets" until a supervisor (Dawn from Durban) did the right thing. This weekend no such luck! No supervisor can unblock my phone! Nor can they tell me why it keeps getting "barred"! Apparently they don't get that information. This is disgusting. I need my phone! I need to not being going to other people's homes to use their phone for hours on end! AND HOURS LATTER MY PHONE IS STILL BARRED!!!! WHO CAN ASSIST ME?
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Replies (1)'s updateReviewer Update
23 Dec 2019, 16:56In reply to your reply!! I have had countless operators reset my number on the network. I have switched my phone on and off more times than I can remember since yesterday. I have had a number of call centre SUPERVISORS promising to phone me back. I have put in an email request and had no reply. I have had the problem logged! No response. This is still not acceptable. I still do not have any phone network or whatever you want to call it!!! Why is no one getting back to me except this message to say it is reset!!! I NEED A REPLY!!!
's update23 Dec 2019, 16:56
Reviewer Update
In reply to your reply!! I have had countless operators reset my number on the network. I have switched my phone on and off more times than I can remember since yesterday. I have had a number of call centre SUPERVISORS promising to phone me back. I have put in an email request and had no reply. I have had the problem logged! No response. This is still not acceptable. I still do not have any phone network or whatever you want to call it!!! Why is no one getting back to me except this message to say it is reset!!! I NEED A REPLY!!!