1 reviews | Active since Oct 2013
<p>IT HAS BEEN MORE THAN 2 MONTHS NOW ALREADY & I STILL DID NOT RECIEVE ANY FEEDBACK FROM MTN ABOUT MY MI4 PHONE.I RECIEVED A CALL DROM TANIA @THE CENTURY CITY BRANCH ABOUT A MONTH AGO & SHE SOUNDED VERY CONFUSED AS SHE CALLED ME THRICE AFTER I ALSO LOADED A COMPLAINT TO ASK ME THE SAME QUESTION.TO ME IT LOOKS LIKE MTN DOES NOT EVEN KNOW WHERE MY PHONE IS!SHE WAS SUPPOSE TO CALL ME BACK TO GIVEME FEEDBACK BUT UP UNTIL TODAY NO CALL RECIEVED FROM ANYONE ********** HAD TO BORROW A PHONE AS I CANT GO WITHOUT A PHONE AS I HAVE A FAMILY & IF ANYTHING SHOULD HAPPEN THEY NEED TO CONTACT ME.I DEMAND FEEDBACK TODAY STILL OR I WILL TAKE THIS FURTHER!I DO NOT HAVE A PHONE FOR ALMOST 3 MONTHS NOW BUT THEY DEBIT MY ACCOUNT ON TIME STILL.WHY AM I STILL PAYING FOR SOMETHING I DONT HAVE?</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***6
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***6
Best regards,
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