DISGUSTING
<p>I am writing this review with probably no expectance of an outcome whatsoever. I have an HP laptop on contract with MTN. Since I have had the said laptop, it has been send back 3 times for some sort of failure, problem and faults. After receiving it back the third time, a month later the hard drive has crashed for no apparent reason at all. It will cost me R1500.00 to replace the harddrive that I have never even had the chance to use. I am still paying my contract and will be held liable if I decide not to pay - so who is responsible for all this instalments for absolutely nothing?</p>
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MTN South Africa's replyOfficial
28 Feb 2017, 17:13Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please contact our Repairs Team on *** or email *** with the Laptop details or your latest Jobcard number so that this matter can be escalated to the Technicians.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply28 Feb 2017, 17:13
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please contact our Repairs Team on *** or email *** with the Laptop details or your latest Jobcard number so that this matter can be escalated to the Technicians.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,