1 reviews | Active since Mar 2017
Disgusted with the service from MTN
<p>We went to MTN Goldfields Mall (Welkom, Free State)the 22nd of February to upgrade our contract, the lady that was infront suggested to us that we take the special they have which is only valid until the end of February. We decided to take it but she said that they dont have stock and that they will get stock within the next 2 days. We struggled to get the phone for 2 weeks after that, everyday we go back we hear the same excuses. We went back on Monday the 6th of March and we were met with a very rude manager saying that the special has already ended and that there is nothing he can do to help us. We have been customers of MTN for 6 years, this is not how a customer should be treated..</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***