1 reviews | Active since Jun 2013
Disgusted with the poor service of MTN!
Good day.<br> <br> I initially queried the promo service fees and packet switched data calls on my statement on the 06/01/2016.<br> <br> MTN responded with the below:<br> <br> 1)Kindly be advised that Packet switch data calls indicate when the MTN menu has been accessed to download information from the Internet onto your phone. Please note these downloads include ringtones and pictures as well. Packet Switch Data Calls are internet usages only billed to the invoice once the data provisioned have been used up per billing cycle.<br> 2)Please not the Promo service fees-As part of our new packages our customers can now take handsets that have a pay in fee, where the pay in fee is broken down and divided over the contractual period. This means that instead of paying an extra amount upfront for the handset, it is broken down to a monthly fee over the duration of the contract. <br> <br> I responded to MTN customer care on the 11/01/2016 and told them there was always and active data bundle and I was not informed of any \Promo fees\" upon taking the upgrade. <br> <br> I have sent 4 emails requesting feedback and the matter has still not been resolved but my account has been debited!<br> <br> Contact me via email.<br> <br> <br> <br> <br> "
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that some of the handsets are not available on certain packages MTN allows clients to choose the handset that will benefit them, with the package chosen, instead of paying the promo fee once off MTN allows for the promo fee amount to be split into the 24 months contract. The promo fee is included in the subscription fee. The promo fee is included with the subscription fee. the account is not billed for extra promo services. Please visit the store and speak to the manger.
The account has been credited for the data charges, the credit will reflect in +-3 working days
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that some of the handsets are not available on certain packages MTN allows clients to choose the handset that will benefit them, with the package chosen, instead of paying the promo fee once off MTN allows for the promo fee amount to be split into the 24 months contract. The promo fee is included in the subscription fee. The promo fee is included with the subscription fee. the account is not billed for extra promo services. Please visit the store and speak to the manger.
The account has been credited for the data charges, the credit will reflect in +-3 working days
Kind Regards,
Alice van der Merwe
***