Disgusted with the pathetic service

<p>I upgraded on 2 contracts in January. The one contract upgraded at the glen and the other at clear water mall. I told the consultants that i want the payment breather and they said yes they will put me on the payment breather. End of February Mtn took money off my account. I phoned and queried about it n they said i was not on the payment breather. My husband phoned the next day and they gave him the same answer and that we should go into the store. We went into the store and the same consultant who helped us with the contract said again we were suppose to be on the payment breather and she doesn't understand why we not on it. She put a query in and said it will be resolve and refunded within 48 hours. Tomorrow will be the 7 days and query has still not been resolved and i still have not received any refund. I am sick n tired of phoning mtn call center ad it looks like they don't know what they are speaking about. My husband tweeted it last week as well and mtn said they will contact him well guess what no one has contacted him. I have been a loyal customer for over 7 years and this is the treatment i get. Mtn service is pathetic and i will be going to the ombudsman tomorrow</p>