KM
Khayakazi M
1 reviews | Active since Nov 2021
11 Mar 2025, 20:28
Disgusted with service that I'm receiving
Got a router from the store in February '25, the 11th, paid R655, was told that I will start paying end April, now end March the debit went through, worst part the amount paid at the store is not reflecting on my statement, MTN customer care is giving me a run around, so annoyed, disgusted actually with the service I'm receiving.
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Replies (1)KM
Khayakazi M's updateReviewer Update
09 Jul 2025, 12:52I cancelled the contract with MTN but they are still debiting my account. Worst part they even debited an amount of R2400 for clawback product that I'm not aware of. and on top of that when you cancel their contract you have to return the router to the store in order for the cancellation, you can't give them the notice without returning the router and they charge you for a month without using the internet, when you query there is no proper information given to you as the customer.
Can MTN cancel this contract since I already returned the router at their branch in Randfontein . It's been 3 months without using their product but they're still debiting. SO FRUATRTING AND ANNOYING.
Can MTN cancel this contract since I already returned the router at their branch in Randfontein . It's been 3 months without using their product but they're still debiting. SO FRUATRTING AND ANNOYING.
KM
Khayakazi M's update09 Jul 2025, 12:52
Reviewer Update
I cancelled the contract with MTN but they are still debiting my account. Worst part they even debited an amount of R2400 for clawback product that I'm not aware of. and on top of that when you cancel their contract you have to return the router to the store in order for the cancellation, you can't give them the notice without returning the router and they charge you for a month without using the internet, when you query there is no proper information given to you as the customer.
Can MTN cancel this contract since I already returned the router at their branch in Randfontein . It's been 3 months without using their product but they're still debiting. SO FRUATRTING AND ANNOYING.
Can MTN cancel this contract since I already returned the router at their branch in Randfontein . It's been 3 months without using their product but they're still debiting. SO FRUATRTING AND ANNOYING.