DISGUSTED WITH SERVICE

I reported my son`s tablet had been lost and I had insurance on the tablet in MAY 2015. I completed all the forms and only received feedback from MTN 3 MONTHS later after I emailed them. And when you call you can`t get through to the insurance claims department. Then I was told that the insurance I had taken out on the tablet was for the blackberry I had before. When I did the upgrade I went from the Blackberry to the Tablet. Why would I still keep my Blackberry insurance when I upgraded to the Tablet?????? Despite the fact that I did complete the insurance forms for the Tablet. I mean really now??? Now I was told by the insurance dept that the tablet was not active from March already. I am still waiting for MTN to send me proof or to contact me. I called now in my lunch break and held on for 45 minutes to get through to their service desk. I AM STILL PAYING FOR A TABLET WHICH I HAVE INSURANCE ON AND I HAVE NOT BEEN EVEN REPLACED WITH ANOTHER ONE.