Disgusted with MTN’s poor service and imcompetent employees

I called in to do my contract on the 24.11.2018 which was concluded by a lady in the retentions department. Unfortunately I forgot her name. The black Friday promotion data deal that was going on was that I pay R299pm for 24months and I will receive 30gb anytime and 20gb night. The lady told me that for me to upgrade I have to take a device which she offered a router for an additional cost of R49pm for 24 months. We agreed on it and they sent me the contract. On the 27.11.2018 I called MTN to query the contract that was sent through as it stated 24MTH MTNCHOICE 10GB, and I was advised that I will receive the data that I was contracted for as per the special (Black Friday) Then now MTN is not allocating the data as per the contract. On the 18.04.2018 around 7:30 I logged a query regarding this and I was told I’m only supposed to get 40gb instead of 50gb Ref: 1- ********** 787 I queried further and I was told that my query was sent to the incorrect deptment hence it wasn’t resolved. I therefore spoke to Zanele in the Retention department on the 19.04.2018 around 08:00am. She escalated query and did say I should be getting my missing data. Ref: 1- ********** 5420 My query was never resolved within the 48hours as promised. On the 23.04.2018 09:09 I called to follow up and Gordon (call ref: ********** 34) advised that Zanele is not in and she’s the person that would have the feedback so he will ask her to call me the following day. On the 24.04.2018 15:38 still no feedback from MTN. I called through and spoke to Palesa and she told me that MTN is experiencing technical errors and there’s no one that could assist me unit I get an sms from the technical team that the query has been resolved. Today (26.04.2018) I get an sms stating that my query has been resolved yet the data hasn’t been allocated. Again I’m told that my data deal is only 40gb per month. I am losing my patience as MTN is able to debit everymonth without hesitations from my account but they somehow can’t allocate the coorect data that I’m paying for? I spoke to Jabulisile Madiya on the 26 April and requested i send her a copy of my contract but hasn’t got back to me not even an acknowledgement that she has received my email. I am utterly disgusted with MTN’s service and they must reimburse my data Why did they advertise something on every platform only to rob me my hard earned money and I’m now told stories that I’m only supposed to get 40gb.