rJ
raylene J
1 reviews | Active since Feb 2016
23 Feb 2016, 06:51
DISGUSTED WITH MTN service
I want my contract. Have tried all avenues and my calls are cut. Get put on hold for 15 minutes and the call was cut. Goes to the MTN store at the GLen and was advise we cant assist u will have to go to the store were u did the upgrade. THATS WHAT U CALL CUSTOMER SERVICE.
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2016, 15:42Hello Teresa76,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that we managed to contact the store and they have forwarded us the copy. The contract copy has been sent from our to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that we managed to contact the store and they have forwarded us the copy. The contract copy has been sent from our to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply25 Feb 2016, 15:42
Official
Hello Teresa76,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that we managed to contact the store and they have forwarded us the copy. The contract copy has been sent from our to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that we managed to contact the store and they have forwarded us the copy. The contract copy has been sent from our to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***