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Devaraj D

1 reviews | Active since Dec 2015

08 Mar 2019, 14:02

Disgusted with MTN / Rewardsco

I took out a sim only contract online and received a call 27/02/19. Received a call and all was approved. Sim card was delivered on 01/03/19. I told the consultant that I wanted to port my Vodacom number and she advised that once the sim is received to call MTN direct and they will activate. Went to an MTN store instead to sort out and was told that the porting not possible due to technical error but will be sorted out in 24hrs. I did not know that a company called Rewardsco was involved till MTN advised me and that I should call them to resolve. After many calls to Rewardsco and Mtn direct and visits t0 the mtn store this is still not resolved. Nobody seems to be able to assist so now I am stuck with the mtn number. Extremely poor service from Rewardsco and MTN. Never again will I deal with these companies. Spo people if you apply online, be careful who is on the other line as Rewardsco will say they from MTN and will not listen to whet you request they just want to make the sale. Disgusted !!!!

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Devaraj D's update14 Mar 2019, 15:26
Reviewer Update
Thanks to Roanne Juggannadh complaints analyst at MTN the problem was speedily resolved. Thanks Again.....