NM
Nicol M

1 reviews | Active since Nov 2015

19 Nov 2015, 14:36

Disgusted with Mtn Agents!

I received a call from an Mtn agent named Precious. She rattled off one of Mtn's latest propositions and did not even give me a chance to speak. When I finally managed to get a word in, I informed her that I already have a contract with Mtn therefore I do not need another one. Instead of ending the call in a professional and respectful manner, she simply slammed the phone down.<br> <br> If Mtn is looking for prospective clients this is surely not the way to go about it!! <br> <br> This is pathetic and unacceptable! Makes me think twice as to who my service provider should be!

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Nov 2015, 12:19
Official
Hello nmoonegha,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the kind of service you received from one of our Sales consultants and for any inconveniences caused.

Please note that this matter will be addressed with the Sales department.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng Rakoena
REQ:***

Best regards,