Disgusted with MTN

I am absolutely disgusted with MTN. Since loadshedding was re-introduced a few weeks ago, we have no network on any device in our home that is on the MTN network. We cannot make or receive calls, receive messages, connect to internet, nothing. Phoning the call centre is a fruitless exercise. I was just told we are all affected by loadshedding. That may be the case but in the past I was still able to use my phone and wifi router that has a back up battery. Now nothing. She was unable to route my problem and gave me a number for the coverage line, ***. Here I was advised the backup batteries at the cell tower was ****** recently and it takes long to replace them and they cannot tell when or if it will be replaced. Both my wife and I work from home. We run a business and I work for another company which requires connectivity to liaise with clients via phone as well e-mail etcetera. We used to be without power for 2 to 3 hours at a time and on occasion twice a day. That is 4 to 6 hours that I have no connectivity. Now we have moved to Stage 4 loadshedding and we will be without power more frequently. This means even less productivity due to MTN's lack of urgence and don't care attitude. I have to pay for the services every month but do not have the service. Can I now bill MTN for the times I have no reception and cannot earn an income? If I do not earn an income, I cannot pay you but you take away my ability to earn an income because you do not want to replace the back up power supply in our area. This is absolutely unacceptable. I guess chances are slim someone will respond to this issue as we know how MTN deal with complaints. Oh wait, they don't deal with them.