Disgusted with MTN

I opened a new contract in July 2020 and it was for 4 gig day 4 gig night for R99 on promotion. However I only received the data the first time and was told at the branch that I will receive my data on the 12th of each month. End of July 2020 my first payment went off of the amount R311.06, which was not the amount I agreed on. I was told by the branch that first payment will be for the pro-rata + one month. I was at the branch to enquire and could not be helped due to your system being off line. I phoned friday requesting assistance and was told that my account accumulated to R311.06 due to the calls that was made. I opened a data sim only contract and it was supposed to be a top up.

I am very unhappy about the services I received not only from the branch (no help) but also from the call centre. I am unhappy about this services as your adverti*****t and what we as customers receive differs and that does not leave a very trusting relationship between the service provider and the client. I tried getting this contract cancelled due to all this and got no answer when I called you cancellations department. I phoned on 4 occasions and had to listen to some music playing for more than half an hour but with no joy. I was told by the agent that a cancellation fee will apply. I however do not see why I need to pay any cancellation fee as the product I signed up for is not the product I received.

I have been phoning the call centre the entire day and keeps on being put through to the retentions department. I am currently holding on for 20 minutes already and no one is picking up. I am so angry and disappointed in this company as I have contracts with Telkom and Vodacom and I have no issues with them.

Please assist as I am getting fed up with this poor service.