JS
James S
1 reviews | Active since Aug 2014
23 Apr 2015, 09:15
Disgusted With MTN!
Trying to get my phone reconnected and was given the run around by the service centres saying I needed to get hold of the call centre. However I have spent a cumulative 4 hours waiting in the call centre and been disconnected 6 times, without one call being answered. Furthermore I send an email 6 days ago and received an automatic response saying that they would get back to me within 8 hours. I'm dumbfounded and absolutely disgusted by this pathetic service delivery!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 May 2015, 19:31Hello Smyly,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received.
According to our records, the number provided above has been reactivated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received.
According to our records, the number provided above has been reactivated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply06 May 2015, 19:31
Official
Hello Smyly,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received.
According to our records, the number provided above has been reactivated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received.
According to our records, the number provided above has been reactivated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,