LA
Lynda A
1 reviews | Active since May 2014
19 Feb 2018, 14:05
DISGUSTED - *******
No customer service whatsoever. Last statement of account received was 20/5/2014. Taken from my bank account R4800.00 in 3 months with no explanation. Also during that period have bought top up data time. Now my account/modem has been blocked. Have been in-store to try resolve, have tried to log into Website for assistance, spent 2 days on phone trying to get assistance. MTN Just take your money and do not care about the customer.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
20 Feb 2018, 21:35Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your account is in arrears with an amount of R1602.04 due to Internet charges incurred for the invoice finalised on the 20/11/2017 and MTN tried debiting it on the 30/12/2017 and returned back as unpaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Feb 2018, 21:35
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your account is in arrears with an amount of R1602.04 due to Internet charges incurred for the invoice finalised on the 20/11/2017 and MTN tried debiting it on the 30/12/2017 and returned back as unpaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
LA
Lynda A's updateReviewer Update
21 Feb 2018, 11:08I reversed the debit order as I disagree with the amounts you are deducting from my bank account. We are buying data time from MTN store when contract data runs out so please explain the exhorbitant charges to my account. Please email ********** me statements for the past 2 years. The last statement I received was dated 2014. Disgusting service. I would also appreciate you contacting me personally to discuss the debit order
LA
Lynda A's update21 Feb 2018, 11:08
Reviewer Update
I reversed the debit order as I disagree with the amounts you are deducting from my bank account. We are buying data time from MTN store when contract data runs out so please explain the exhorbitant charges to my account. Please email ********** me statements for the past 2 years. The last statement I received was dated 2014. Disgusting service. I would also appreciate you contacting me personally to discuss the debit order