Disgusted services from MTN and MTN Insurance

<p>My phone broke on the 24th November I contact the call center on the 28th , 29th and November, with no answer and my longest hold was was 45 minutes. I than decided to send and email on the 30th November.and received an auto response the same day. I gave them a week to acknowledge and action my request this was not done. I mail them again the 10th December ! I receive reply on the 11th December from Unathi Tyhalisi advising that they have a new team handeling their claims. On the 12th I mailed him and Megan Hope asking the man to contact me as I was now upset and livid. On the 14th Megan Hope send and email to Lynette Pillay to do the claim.the 15th they ask me to make a payment for the claim which I done immediately I ask , Megan, Lynette or Tyhalisi to contact as this is now really pathetic and I need the claim to be sorted. The 16 nothing from them .i email them again on the 19th as they promise the courier will pick up the phone , guess what today is the 22nd I'm still waiting for the courier and for Lynette , Megan and Unathi to call me.</p> <p> </p> <p><strong>I am a client with MTN for 15 years and this is how they treat me !!!!!!!!!</strong><br /> </p> <p> </p> <p>This is pathetic to say the least </p>