1 reviews | Active since Dec 2016
Disgusted Service
<p>I have reached a point where I am ****ed off at this company and its imcompetant consultants.</p> <p> </p> <p>My damn contract ended but im still paying a promo fee.</p> <p> </p> <p>I have been caling in the cal centre for almost 2 months now and nobody seems to undersyand that my 24 month contract has ended, I cannot still be paying for a device.</p> <p> </p> <p>I will not pay my account until this mess from MTN is sorted out</p>
Good day Bianca
Thank you for taking the time to raise your concerns and affording us the opportunity to address same.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please kindly be advised that a Promo fee is charged for a period of 24 months until then it will fall off your account. So your last payment for the promo fee will be the 1st of March so on your next invoice the promo fee will not be charged.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards
Angela
REQ:***
Good day Bianca
Thank you for taking the time to raise your concerns and affording us the opportunity to address same.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please kindly be advised that a Promo fee is charged for a period of 24 months until then it will fall off your account. So your last payment for the promo fee will be the 1st of March so on your next invoice the promo fee will not be charged.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards
Angela
REQ:***