1 reviews | Active since Jan 2016
Disgusted service
I have called the 808 number 5 times, logged 2 hello peter complaints but to date nothing has been resolved.<br> Requested my statements for the period Jun 2015 to Mar 2016 that reflects what is debited from my account since Jun to date, as I have been billed for more than contract I signed up for. Since Dec 2015 was informed that discounts were not app**** to my contract and charged for it. Was promised that refund would be credit to account, which everyone can pick up refund that has not been passed as yet. Everyone makes promises that are never delivered on. Ref no: *** , ***, ***, ***, ***, ***, ***. Dates called 26/01, 31/01, 01/02, 6/02, 21/02, 5/03.<br> Do not want to receive MMS for statements / invoices want it via email as per your system, want to know when do I get my refund reflecting on the system. I want my statements to be email for the period June 2015 to March 2016. MTN is the most useless service provider as it takes money that doesn't belong to them but if you miss one payment you are disconnect immediately but they can delay payment and rob your money for a period of 8 months with no consequence. You ask for docs that you never get.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to the banking department to credit the funds back to your bank account for invoices dating 2015-06-26 to 2016-01-26, an amount of R1039.95 Incl vat for discount fee Charges.
Please note as per ref REQ:*** logged on the 2016/03/08 19:35:20 the delivery method of your statements has been updated to email method. As per ref # REQ:*** resolved on the 2016/03/14 09:06:57 statements have been emailed to you for the requested dates.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to the banking department to credit the funds back to your bank account for invoices dating 2015-06-26 to 2016-01-26, an amount of R1039.95 Incl vat for discount fee Charges.
Please note as per ref REQ:*** logged on the 2016/03/08 19:35:20 the delivery method of your statements has been updated to email method. As per ref # REQ:*** resolved on the 2016/03/14 09:06:57 statements have been emailed to you for the requested dates.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***