RK
Rene K

1 reviews | Active since Aug 2015

15 Jun 2016, 08:58

Disgusted - No service!!!!

<p>I app**** for a TOP UP 3g modem on 13/12/2011 at an MTN store in Kempton Park. TOP UP account was granted for R149.00 per month.</p> <p> </p> <p>Everything went well, R149 per month. If the 2 gig was finished, i had to phone MTN to TOP ME UP.</p> <p> </p> <p>On 20/05/2015 I have been billed R943.84 for this modem (which is a TOP UP account) and I never loaded extra data!</p> <p> </p> <p>On 20/06/2015 I have been billed R1473.60 for this modem (which is a TOP UP account) and I never loaded extra data!</p> <p> </p> <p>I asked MTN what is happening and they said it is data which i used. I asked them to send me a FULL DATA report, to show which sites i visited (as proof). I have wifi at home and at work, so do not understand how it is possible.</p> <p> </p> <p>Emails going back and forward since Tue 2015-07-07 02:07 PM ********** (Reference number ********** 94). Account number A ********** .</p> <p> </p> <p>I am still waiting for a data report. I never signed up for MTN to bill me after the 2gig was up (which i know is impossible to be used up in a month with me having WIFI!!) A TOP UP ACCOUNT MEANS IF YOUR DATA / AIRTIME IS FINISHED, IT IS FINISHED!!!!!!!!!!!!!</p> <p> </p> <p>I am now getting threats from lawyers to say i have been handed over, i need to pay almost R3000.00 for 2 months MTN bill (which should only be R149 x 2 = R298.00).</p> <p> </p> <p>I need assistance please!!!!!!! This is beyond ridiculous and your call centre staff is absolutely ***********!!!!!!!</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Jun 2016, 09:37
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of the Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********