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Birgit B
1 reviews | Active since Jul 2012
13 May 2015, 14:49
Disgusted - MTN Does Not Respond
I wrote to HelloPeter to complain that my Samsung cellphone came back from the Repair Centre in Midrand, marked as REPAIRED, twice on 27 March and on 21 April. <br> The phone had NOT been repaired at all and is still constantly rebooting as soon as a sim card is inserted. <br> <br> We took the phone to the MTN shop at Cresta every time and collected it from there. Service Request Number ***<br> <br> The problem was clearly written on the Technical Fault Report Form that goes with the device to the centre in Midrand. The consultants at the shop were just as stumped at how brazen the technicians were. How can a phone be sent back as \REPAIRED"***"
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MTN South Africa's replyOfficial
15 May 2015, 14:36Hello BirgitSued,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 14:36
Official
Hello BirgitSued,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,