1 reviews | Active since Jan 2018
Disgusted MTN customer
I phoned MTN customer care with a billing query on 08.11.2017. The debit order amount deducted off my account was incorrect. To this day the query has not been resolved. I have been told that the ticket was incorrectly captured twice ????, that the query had been resolved and closed - CLEARLY IT HASN'T. That it had been logged again and escalated every time I query it. I have sent you emails on 20.11.2017,24.11.2017,05.12.2017,18.12.2017,22.12.2017 and 23.01.2018. I phoned again today and was told that the query still hasn't been resolved !!!
Good day Janene,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The matter has been escalated to our billing team for investigation and validation.
You will be contacted Shortly.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
Good day Janene,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The matter has been escalated to our billing team for investigation and validation.
You will be contacted Shortly.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,