Disgusted! MTN are absolute *******

I upgraded my one contract with MTN which is used for my work WIFI in April 2022 but when I upgraded to My MTN Home FLTE-150GB plan I did not realise my router was not compatible with the sim card.

I contacted MTN on or about 14 April 2022 and was told I needed to contact *** (Mondo) so that I can add the router to my contract as I previously just upgraded to a sim only contract.

I contacted Mondo and they said my contract for *** would be cancelled and I would then need to upgrade my contract again to include the router. I then contacted MTN and was told contact Mondo, I contact Mondo and then was told to contact MTN.

I have sent numerous e-mails, made so many phone calls and nothing has changed. This has been going on for nearly a year. I have been paying for something I am not using and do you think I will get this money back? HA!!! But if I cancel the debit order I will be quickly be contacted by attorneys.