Disgusted is an understatement

<p>I am utterly and truly disgusted , I have never been this disappointed in Mtn ever, I did my two upgrades on the 14/11/15 wanting my packages to remain the same , I was told that it would by Tabisa Molose at Mtn store in Canal Walk , wanting to get everything done and being in a hurry due to the fact that they have little store working on busy nights she rushed me into my contract which was promised the way I want it . I'm not sure if the greet of seeing more than one person was taking place and I frankly do not care , I am just upset that I ran over a R3000 Bill which I had to obviously pay due to the fact that both my lines had been locked , I called the call center which was a waste of time I then sent my son in store to pay , I then got debited again which from my understanding is ******* because I only signed for my monthly fees to be debited and not anything else . I am utterly disgusted and I am going to cancel both contracts as soon as possible , the service was worst , I then got the managers email address but that was the incorrect email address I was given by another consultant . So who does one speak to about these problems when the store is useless and , the call center I am just disappointed at the level of interest that is taken into a consumer when they quick to debit money but are uninterested in everything else , I fixed get promised my old packages , I then run up a bill , I paid the bill , I get debit again which is ******* because what should be debited is only what I signed for I am not taking this likely I am furious , really disgusted promised to be the best network but this is the treatment a loyal customer gets . All this grieve just because a consultant could not take the time to explain what she was doing and not letting me know about any limit I really hope you guys step up your game because I will be spreading my story due to the fact that I am a business women and have to go through all of this hassle is unbelievable . </p>