Disgusted in your service

I have been a customer of MTN for 15 years. Always paying my account and insurance subscriptions.<br> In this 15 years, I have only had to claim twice. The first time went off without a hitch, but now!!!!<br> <br> I had a Sony Erricson, 3 years ago and then upgraded to an Iphone, which has been giving me problems. After sending the iphone to Ifix several times, they issued me with a letter stating that they could not fix the phone. I contacted MTN Insurance on the 1 November and after waiting almost a month and waiting countless hours in their call centre queues, only to be cut off. I am told that my claim has been rejected because the phone that I am claiming, is not the phone that is insured. My Sony is still the one on the policy.<br> How the hell can everything be upgraded by the same service provider in the branch, but not the phone on the policy??? I am not accepting this!!!<br>