Disgusted in the service received from MTN consultant !!!

Worst service ever!!!

More than a month ago, I visited MTN Nelspruit at Ilanga Mall, requesting that my cellphone number be removed from my ex-husbands profile and put onto my name. I had to pay all the outstanding monies of my ex-husband (he lost his job in Nov2020) in order for the number to be transferred to my account. I paid more than R 2 000.00 and the consultant assured me that it has been sorted. On 1 March 2021 I contacted the consultant to confirm that the monthly bill will go off from my given account and didn't receive any feedback. On 13 March 2021, my service was suspended due to non payment (the debit order didn't go off from my account) and I contacted the consultant again, with no feedback. This morning, I contacted MTN customer care and they informed me that the transfer never took place and I contacted the consultant again. Now the consultant informed me that there is outstanding monies on my ex-husbands account again and I need to pay that in order for the transfer to take place. I am very disappointed! This is absolutely ridiculous! I paid all outstanding monies on my ex-husbands account in Feb 2021 in order for this issue to be resolved and now I need to go through the entire process again!!! I do not have additional funds to pay the account of my ex-husbands number and refuse to do this as this is due to the negligence of the MTN consultant!!!