1 reviews | Active since Feb 2015
Disgusted in the Service from Mtn Hydepark
I recently decide to have an additional contract on my existing account , However my experience with Mtn was not pleasant at all. I got my approval within hours of submitting my application. I still haven't had a call from Mtn regarding where my white tablet is . I am really disgusted in the service I am receiving from Mtn. It is not the first time Mtn has *****ed up and they just dont care about the kind of service they render to their long standing clients. I will never renew my contract with Mtn because they just dont care bad service is the order of the day for them . I have to follow up with their staff while the staff at Hydepark is proud of giving bad service when you tell them . I want a resolution today and I want a manager at the hydepark to tell me is normal for their store to give bad service#disgusted to be a Mtn customer.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***