Disgusted in the agent!
Good day i would like someone to contact me immediately on my number with regards to a call center agent who was rude to me. ********** 343 These people have no ethic they need to go back to training!!!
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Replies (3)
MTN South Africa's replyOfficial
08 Jun 2018, 09:11Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online with the information regarding your complaint.
Our sincere apology for the bad online treatment received from the agent.
We have escalated the complaint to the 2 outsource company who call clients on behalf of MTN for new contracts to see if they can pick up the agent name Ivon in their department. We have requested that the agent need to received a written warning for the bad behaviour with clients.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply08 Jun 2018, 09:11
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online with the information regarding your complaint.
Our sincere apology for the bad online treatment received from the agent.
We have escalated the complaint to the 2 outsource company who call clients on behalf of MTN for new contracts to see if they can pick up the agent name Ivon in their department. We have requested that the agent need to received a written warning for the bad behaviour with clients.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
08 Jun 2018, 09:11Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online with the information regarding your complaint.
Our sincere apology for the bad online treatment received from the agent.
We have escalated the complaint to the 2 outsource company who call clients on behalf of MTN for new contracts to see if they can pick up the agent name Ivon in their department. We have requested that the agent need to received a written warning for the bad behaviour with clients.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply08 Jun 2018, 09:11
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online with the information regarding your complaint.
Our sincere apology for the bad online treatment received from the agent.
We have escalated the complaint to the 2 outsource company who call clients on behalf of MTN for new contracts to see if they can pick up the agent name Ivon in their department. We have requested that the agent need to received a written warning for the bad behaviour with clients.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
08 Jun 2018, 09:11Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online with the information regarding your complaint.
Our sincere apology for the bad online treatment received from the agent.
We have escalated the complaint to the 2 outsource company who call clients on behalf of MTN for new contracts to see if they can pick up the agent name Ivon in their department. We have requested that the agent need to received a written warning for the bad behaviour with clients.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply08 Jun 2018, 09:11
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online with the information regarding your complaint.
Our sincere apology for the bad online treatment received from the agent.
We have escalated the complaint to the 2 outsource company who call clients on behalf of MTN for new contracts to see if they can pick up the agent name Ivon in their department. We have requested that the agent need to received a written warning for the bad behaviour with clients.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,