Disgusted in service mtn bayside

I got pepper sprayed in my face during the week, phone got ******, and some valuables. I have insurance on my phone, which I pay every month as a loyal mtn customer. Went to mtn at bayside. They told me I need a case number. And I need to phone the phone. They did not do that for me. Went to the police station. Made an affidavit. Got the case number via sms. Phoned 135, blacklisted the phone, got the numbers they requested. Phoned insurance, the told me they need I.d, and claim form, which bayside consultant never told me about. I've been through a horrific experience, hence I had to go back to bayside, get the claim form. The manager told me, email I.d, claim form and affidavit to mtn claims department. I did that. I got a sms from the claims department to say my papers are incomplete. They need a data usage report. Once again, I phoned mtn at bayside. They dont know what that is. I emailed the insurance back, so they can advice where I should get this, guess what, no response. Why do I pay insurance, I've been a loyal customer for mtn for years, and no one can assist me. They were easy to do a sim swap, but I'm no where of getting a replacement for my phone. No answers, no come backs. No service. The way I feel, I want to cancel my contract, I dont care if they blacklist me me, my money is good enough every month, never in my life skipped a payment , but because I've been ****** and sprayed, now all of a sudden no one can assist me, its like sorry mam, this is your problem now. To me, honesty does not bring you anywhere, and still no answer from the claims department. And I'm still without a phone.