Disgusted, frustrated, irate customer : I paid my contract every single month on time, MTN still suspended my line.

I have made payment to my cellphone contract for every single month on time. This month (March 2020) I have paid on the 30th, which was 2 days earlier than what I normally pay. And MTN suspended my line, I use my cellphone for my job and due to the lockdown I cannot afford my cellphone to be unreachable. I have been trying to get through to customer services for 2hours, and I keep hearing the same irritating automated voice recording, ( ARE YOU TELLING ME FOR 2HOURS, THERE WAS NOT 1 AGENT THAT WAS AVAILABLE??)

Further to this, I then decided to choose every option, possible, just so that I could get to speak to someone. When I finally get through, by this time I am extremely Irate, ( coming from a hostory of the call center, customer services, sales industry) I know agents are trained to deal with irate customers. I would consider myself irate.

This agent ( I did not get her name, but she is a rude colored woman), she swears me and cuts the call while I am speaking to her.

I ported my number over to MTN almost 22months ago, I was with Vodacom and I never received this type of service levels ever. I would like the CEO of MTN to make contact with me, and investigate this matter , as due to the nation lockdown, people are going to be frustrated and make use of your online services/ mymtn app to make payments, MTN should have accommodated for this before allowing incompatible undisciplined agents to work from their homes to receive THIS kind of service is totally unacceptable from such a world wide service provider like MTN.

This agent did not even give me a chance to explain myself, she shouted and cut the call. WHAT type of agents are you employing, people that are uneducated?