SJ
Siobhan J
1 reviews | Active since Jan 2013
28 Feb 2015, 11:53
DISGUSTED!! FRUSTRATED!!
I have over the last week tried to get through to MTN call centre agents on 808 from my MTN cellphone. When I get to 5-6min of holding it cuts me off. Then today I held for 24 minutes before Lerato answered my call. 24 MINUTES! What kind of customer service is that? Lerato informed me she could not help me and had to put me BACK IN THE CALLER QUEUE for technical department!! I am now as I write this on hold waiting for someone at MTN to assist me. Currently I have been on hold for 37 MINUTES! Yes let me repeat that - 37 MINUTES! I have recently upgraded to iPhone 6 with an LTE simcard yet I am NEVER on LTE - my service provider is PERMANENTLY STILL on 3G! Funny story is that my husband is also an MTN customer, he also has an iPhone 6 and he also has an LTE simcard and yes we live in the same house and work in the same areas but he gets to be PERMANENTLY on LTE yet I have to deal with 3G? I am frustrated and tired of this shocking lack of service from MTN! VODACOM service is WAY BETTER! I am ashamed to be an MTN customer. A company is only as strong as its weakest link and the MTN call centre SO VERY WEAK! After my call with technical, I am STILL ON 3G! THANKS FOR NOTHING MTN!
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Replies (1)
MTN South Africa's replyOfficial
05 Mar 2015, 07:59Hello Chevy_J,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2015, 07:59
Official
Hello Chevy_J,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,