Disgusted Feedback and Bad communication

I am a partially blind and visually impaired 60 year old women who has had many upheavals with MTN my service provider to the extent that it has become so frustrating that I am considering changing over to another service provider. Earlier this month I had an issue with MTN cutting off my data and airtime due to \non-payment"as per their accounts however all proof of payment have always been sent through to the designated fax number. They never seem to receive the faxes and cut off my mobile number until I have to personally go in and cause a scene. Richard Gardner has said that I can personally contact him because of the nature of my situation. Richard has always been prompt with regards to assisting me however this time he has slacked and because of this my mobile number has been cut off even though all proof of payment was sent to him directly and he said he will look into it. I have been on the line with Customer service and they are as useless as ever because they are not fully trained on how to deal with customer complaints. MTN will officially be losing one client because of their inefficiency to handle complaints correctly."""