LM
Latoya M

1 reviews | Active since Jan 2019

03 Apr 2024, 16:31

DISGUSTED!!!!

I am extremely angry!!!! Kindly note that I did not apply for the below device, I simply made an online enquiry and I was contacted by Knowledge from MTN Online yesterday(2 April 2024 at 17:16) who informed me the device is out of stock. He offered me other devices which I did not accept and said he would contact me in a few weeks once the device is available and check if I would still like to proceed. No application was done, I did not provide any of my FICA documents nor did I give permission for anything to be processed or delivered. As a result, all of the information on the contract is completely wrong apart from my name and ID number! I had a contract with MTN in 2019 and that is the information that was processed clearly to get a sale!! I am beyond mad because this is *****! Before deliveries are made, the customer needs to give permission for all of this and have a copy of the contract to ensure they agree with the terms. The device I made an enquiry on was R549 a month and the contract provided has R699. To my surprise, I was contacted by MTN Deliveries to request my delivery information when I did not even know I app**** for anything nor did I receive a contract. I received the contract from MONDO who I believe are the delivery people. The contract was even signed on my behalf! I WILL NOT ACCEPT THE DEVICE!

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