LM
Lerato M

1 reviews | Active since Jun 2013

04 Apr 2016, 12:51

Disgusted customer

Contract number : ***<br> Lerato Molefe - ***<br> <br> <br> My contract with MTN expired last year and I called in to cancel it. I called on the 25th June 2015 and spoke to Grace, ***, I called again on the 11th July 2015 and spoke to Liam, ref *** to cancel and migrate my number to prepaid, however this was not done as I found letter saying that I owe them when I went home in Dec 2015.<br> Their legal department advised that they will sort this out in January already(***)but nothing has been done, and I am still getting emails saying I owe them even though I cancelled last year June. I keep sending their legal department emails on a daily basis but they keep ignoring them. Please assist as I cannot even get a hold of them on the number that they gave me.<br> <br> Your assistance will be highly appreciated.

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Apr 2016, 19:55
Official
Hello LeratoMolefe1969,

Thank you for your post

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,