Disgusted client from mtn - worst experience ever.

I would like to informed all south Africans about the bad customer services experience I had with mtn.

It all happen when I took out a contract with them in 2018 and got a special deal where I receive a modem and Sim card for free. In Oct 2020 before my contract expires I phoned the call Centre to cancel my contract They offered me another contract which I took but decided to cancel the same day. After that the problems began. Mtn is invoicing me every months since the cancelation of my contract for a modem I never switch one or Sim card data that I never used since Jun 2020. I Phoned and ask the to cancel my contract but up to-date they did not. I have emailed them in Feb sending proof that my contract was paid up to date. But what alerted me is when the customer service agent told me that I still have an open contract with mtn. My first concern as a customer is, I signed one contract with mtn which was cancel in Oct 2020. They claiming now that the modem Sim card is also an extra contract but it was a special that I received linked to my one and only contract.

I phoned again on the 24th of March where I was transfered to 4 different people asking me the same security question over and over and after explaining simply answered we could not help. Now my second last customer service rep was good as he could see that I have contacted the department for closure and he stated that the company should write off my balance of R1400 because I asked them more than once to cancel my contract.

I then explained this to the contract department where I was told my account has been handed over to legal. Legal? I told the rep mtn never informed me they are handing me over and I did cancel my contract on time. So I am not paying for services I did not utilise. The agent could not assist and promise a supervisor would contact within the next 72 hours.

I have been waiting now since 24 March for a phone call and explanation. I attempted to phone today to find out whether the issue has been resolve no one could assist me again or transfer me due to Transferring issues.

I am disgusted at how MTN treats a customer and there negligence caused my credit score to go down.

I want action taken not just a simple sorry man. There motto is how can i brighten up your day when all they do is messing it up.... That is misleading adverti*****t and could lead to legal steps.