CV
Charlene V

1 reviews | Active since Sept 2010

28 Mar 2024, 15:44

Disgusted client

My debt order bounced in the beginning of March. I immediately corrected the issue on my bank account and assumed (incorrectly) that MTN would try again. My phone was then cut off on 9 March. I immediately made payment, R700 (more than the account that was due) via EFT. I assumed nothing would happen over the weekend so I left it and on Monday morning the 11th I phoned and informed the I had made payment. They said their system was off so I had to phone back the next day but that the payment would probably only reflect on Wednesday. When wedenday came and I still had no service I phoned again. The lady said due to their system being off on monday it probably is just taking longer so she will just give me back my service and say that I had made an arrangement. On Friday my phone was cut off again. Please note by now I had sent everyone the Proof of Payment done on the 9th of March and also I used my cellphone number as referene. By then I started complaining on Facebook and to your customer care and I phoned and asked to be referred to a manager but to date with no success. Client Services has reconnected me again since Monday but I still receive phone calls to say I have not paid. I want to following: 1. Credit me for the period I was not able to use your service; 2. I have informed your Client Service members I am canceling the agreement (I am on a month-to-month basis and only have a data and phone package) 3. I want proof that MTN has informed the Credit Bureau that I am not indebted to you and that payment has been made. 4. Show the payment and stop asking me for paymnets via message, phone and email.

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