Disgusted

I was due for an upgarde on the 10/11/21 but only went into the store today for my upgrade...the consultant asked me for my id done fingerprint confirmation, gave me the price for the next month on what the contract will be,even fetched the phone i wanted but just before handing it to me advised my upgrade was declined due to me being under debt review yet my cell phone contract was never part of my debt review payments.all payments to mtn was made by myself every single month! I find this very unfair as the phone i was attempting to take was in the exact price range as what the previous cell phones were being paid for the last 24 months!!