Disgusted by your service to a loyal client.

The service one receives, when opening a mtn contract is fast and efficient, however that level of service goes out of the door, when one tries to cancel a contract that has already reached its end date is an absolute nightmare. I have now tried for over three weeks to cancel my contract and the agents in the cancelation department are extremely rude, *********** and unprofessional as they either drop your call, tell you to hold while they assist you, never to return or they constantly transfer you to another department. I am just a customer, that would like to cancel his contract that is all, why do I have to jump through so many hoops. If I were to renew my contract, I would have been done three weeks ago, MTN your service is disgusting. I am still on hold and waiting....