Disgusted by the service received.

I’ve had my MTN contract for about 14 years and have not had a complaint until recently. In November of 2017 I had upgraded my contract to a data deal promotion that was running where as you get 10 gigs day and 10 gigs night data for 24 months at R199. Since the upgrade I have only received 5 gigs day data and not sure of the night data, however I am billed every month for something that I only receive half of. I have contacted MTN head office 6 times since December of 2017, a call was logged 4-5 times and whereas I also spoke to a supervisor Mervin Palley* I have informed him about the situation and he asked to give him 24hours to chat to ops (Wednesday), Thursday I called and asked to speak to him and he had left the office, called Friday and I was told that he was on another call and could not speak to me but relayed the message stating that he was told that the correct amount of data would be allocated the next time I was due to receive data, that day has came and again I called in to inform them that it was still not correct. Firstly he has the ordasity to asked me when he spoke to him, as to imply that he never spoke to me, then once he “remembered” to say that he only relayed information that was given to him and that the only thing he can do is log a new call, I told him I wanted this sorted today as I was informed that it would be sorted today, however I am yet to receive any sort of feedback from our conversation at 06:39 am. MTN is basically breaching a contract that was entered into, displays poor customer service and lets their customers hold on line for 5 to 10 minutes at a time. Truly disgusting for a well known service provider.