LM
Lerato M

1 reviews | Active since Dec 2020

07 Dec 2020, 12:30

DISGUSTED BY THE SERVICE I RECEIVED FROM MTN.

I can't make outgoing calls. I am not sure why. I called the MTN call Centre regarding this matter. They told me to disable call barring then try making calls on about 15 mins, I did exactly that and the problem was not resolved. I called again hoping to get a resolution, the agent that answered my call kept quite for over 5 minutes then put me on hold for no reason at all. She came back, I explained the problem to her and she asked to put me on hold, AGAIN. After about 10 minutes she told me that she can't assist me so she will log a call for me which will be resolved in about 72 hours. I am so frustrated because I have a business that requires me to make outgoing calls and I'm really disappointed at MTN.

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