Disgusted by the service, customer care line, product reliability And all of MTN

<p>Hello Peter! </p> <p>So I recently decided to start up a new contract and switch over from MTN to Cellc. What a mistake!</p> <p>At first I was so excited to know that I'll Be receiving a new device which I obviously expect only thw best of! </p> <p>It all started with me entering the Mtn store, at first I stood around for about 30minutes with absolutely No assistance! Finally I got assisted and the process got started, I had all of the needed documentation and did my part! But then the consultant? Well I can't really say that I know alot about her seeing that the whole time she seemed to be on the phone with her husband/boyfriend, but what I can tell you is that he has major trust issue(because that's my problem?) and he constantly want to know where she is and seeing that I'm quite young,19 of age, she decides to reffer to me as "I'm helping a little girl with a contract", when her "other" half wants to know where she is, ofcourse he doesn't believe her and she ofcourse decides to ask my name to respond to him. I've been in her face for about an hour and she still didn't know my name! Then ofcourse he still doesn't believe her and asks her to show him! Well I'm certainly not going to allow someone to take a photo of me to still someone's insecurity! Finally it got to an end and she said that the application has to be confirmed and ill probably hear from them in about 24hours unless I get an sms which means that ill have to contact them by telephone. I got home about 20 minutes later and received an sms that my application has been approved, next step is to contact the store right? Wrong! Out of the 14 calls they answered 0 of them! </p> <p>Next morning I decided to give one more a call and ofcourse still no answer! so I got dressed and went to the store myself. When I got there I confronted the same lady which had helped me the previous day about not answering the phone and her response was that the phone is "laying somewhere in the back". Finally after about an hour I walked out with my new Sony Xperia Z5, and ofcourse they had no black stock and said that they won't be able to order a black one. Also, doesn't the client hace a choice of what they want in their contact? No! She decides for me how much minutes, sms' and data I want monthly without even telling me after I told her exactly which contract I wanted! </p> <p>Next day. The phone continued over heating and the battery of 100% didn't even last about 5hours even though im in class and not even on the phone so I took it back in order to get a new one, she sent me back home and says is if still does it tomorrow please come back to get a new one. So I went back the next day and she wasn't there, a friendly man helped me and said that he'll have to order a new one, and I asked for him to order a black one and they said ill just have to once again bring the z5 I currently had in the next day. I did so and ahe was there the next day to receive the z5, in this process I found they yes they did order a new one but a gold one. How do you not know the difference between gold and black? So ofcourse I end up walking away with another gold z5, which I'm happy with and works perfectly! But how on earth is that service acceptable? Everyone warned me not to go to that Mtn store and I did, they are so terrible with what they do! I finally understand why everyone talks so bad about them. On top of it all when I got the new z5 they didn't even refund my screen protector, which had cost me R200 and I had to buy a new one! As if it was my fault that the first device didn't work properly. </p> <p>Seeing that im supposed to be paying R449 for this phone montly this "little girl" atleast expects standard appropriate client service!! </p> <p>Im so completely and utterly disgusted by the service ive received and I certainly agree with everyone that warned me! </p> <p> </p> <p>Monique***)</p> <p> </p>