1 reviews | Active since Jul 2014
Disgusted by the service at MTN Sandton
<p>I bought a contract with MTN last week Wednesday, yesterday my phone stops working I returned it today as its within its 7 day period to be exchanged. The consultants refused to help me even though this is MTN's fault!!! The box I brought back doesn't have the pin and charger but I did express I will go home to fetch it and bring it back today but because the box is slightly torn on the side the manager said there is no exchange possible and it needs to go in for a warranty assessment and I need to wait 10 days however I am traveling within the week internationally and need my phone urgently. I decided to give MTN a go even though so many people warned me not to due to poor service and this is what I get I really wish I could just cancel this contract as no one wants to help me!!!</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team for further assistance. Kindly note that the warranty assessment is used primarily to verify the below:
1. Should there be a fault with the device, the technician assesses if the fault is genuine or not
2. Used to verify that the handset being returned has not be damaged in any way or form
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team for further assistance. Kindly note that the warranty assessment is used primarily to verify the below:
1. Should there be a fault with the device, the technician assesses if the fault is genuine or not
2. Used to verify that the handset being returned has not be damaged in any way or form
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********