Disgusted by the delay

I have been a long standing MTN contract client, say close to 10 years (could even be longer).

Currently have 2 contracts with MTN, however since September (after them also changing their systems), they have been suspending my lines due to non-payment, of which I have been a paying client ever since (have not missed one month).

I use my phone for work and every now and again when wanting to make a call I get told my line is suspended. I mostly use my phone for WhatsApp of which I run on WiFi (so you never really know when your line is suspended until you actually make a paid call).

In September 2020 I had an issue with my Capitec app where I made 2 payments in error. It was not an issue as the second payment just needed to be allocated for October 2020.

To date after speaking to 10 different consultants and sending through proof of payments and proof of my bank statement reflecting both payments and even sending the proof on my app of both payment - MTN IS STILL SUSPENDING MY LINES.

This is ridiculous as all they need to do is to allocate the second payment for October 2020.

With this being said I am honestly disturbed that it cannot take 10 consultants to do this for 4 consecutive months.

I really this that I am going to reconsider my network and maybe move to another network.

I keep getting told that my issue will be escalated but as time goes on and my lines get suspended its to my realisation that nothing is actually being done. I feel like a parrot having to repeat myself for 4 months and having to keep on forwarding the same email to various people (people who are trained to assist in CUSTOMER SERVICE).