CM
Caroline M
1 reviews | Active since Dec 2015
08 Dec 2015, 12:34
Disgusted by service from Mtn
I am so disappointed as this is my second report , I have made several calls , emails to Mtn regarding an upgrade I never authorised .My contract end month was October I have emailed all documents requested ,Can MTN cancel this upgrade as I was at work when the upgrade was processed , to top it all a guy called me saying he is getting lost he has my phone & my address is Florida ??? I don't stay in Florida this must be an inside job. This is too risky. Can this upgrade be cancelled already i don't know what am i paying for
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MTN South Africa's replyOfficial
09 Dec 2015, 19:22Hello MissCarry82,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply09 Dec 2015, 19:22
Official
Hello MissCarry82,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***